The Resilient Leadership Series – Who's Listening

Overview:

Listening isn’t just about hearing words—it’s about understanding ideas, connecting with others, and building trust. Yet, in many workplaces, there’s a glaring disconnect: leaders think they’re listening, but their teams feel unheard. The truth is genuinely listening is a determination – a skill that can be developed and practiced. When mastered, it transforms team dynamics and fosters a culture of respect and collaboration.

This session is about how to listen when it’s hard to listen. How do you listen when it’s uncomfortable, when you or someone else is emotional, when there is a value conflict, when you disagree, when people are “worked up?” How are you listening in ways that build your team and create psychological safety, reduce stress and help people think better? 

Listening well builds engagement and significance, reduces stress and burnout while building a robust and trusting team experience. It builds a brave space and gets people to speak up, share ideas and learn together.

In this moment when we need to hear and be heard more than ever, we have paradoxically become worse at listening. This webinar will change the way you think about communicating with your team, family, and friends. It will provide a roadmap on how to listen and why it matters so much now.

Course Content:

In this course, you will gain knowledge about the following topics:

• Brave Spaces and the Epidemic of Silence – Why Listening is so Hard
• Stop the Advice Monster - Use EAR (Explore, Acknowledge and Hold Back Response)
• 5 Levels of Listening and Personal Audit
• 5 Qualities that Demonstrate Real Listening (Humility, Curiosity, Empathy, Patience and Presence) and Simple Ways to Build Your Listening Practice
• Listening Assessment – Are you as good as you think you are?
• How Listening Helps People Think Better, Contribute More and Build Confidence
• 12 Phrases to Use More and Phrases to Avoid
• Ways to Align and Acknowledge and Influence Powerfully
• 8 Listening Pitfalls and 8 Listening Practices
• Putting it into Practice with The Great 8 Questions
• The Most Frequently Asked Questions about Listening
• Your Leadership Practice – Take the 7 Day Challenge

Learning Objectives:

Upon completing this course, you should be able to:

• You will appreciate the deep value of listening conversations to build genuine connection, influence, and engagement during change
• You will take away a new and different framework for better listening experiences
• You will clearly see the link between the listening you do and the success of your team
• You will have insight into your own listening challenges and a clear path to building better relationships in every part of your life

Who Will Benefit: 

This course is valuable to all levels of leaders and emerging leaders who want to create a workplace culture that can recover, re-build and support people to do their best work and create new opportunities for success and impact.