The Resilient Leadership Series – Who’s Listening?

CPD Hours: 3.5 |

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The Resilient Leadership Series – Who’s Listening?
The Resilient Leadership Series – Who’s Listening?





    We’re not listening. And no one is listening to us. Yet listening is essential to our times. How well we listen determines how well we love, learn, and connect with one another. Listening well builds engagement and significance. It builds a brave space and gets people to speak up, share ideas and learn together. It will determine how we get through this time.

    This session is about how to listen when it’s hard to listen. How do you listen when it’s uncomfortable, when you or someone else is emotional, when there is a value conflict, when you disagree, when people are “worked up?” How are you listening in ways that build your team and create psychological safety, reduce stress and help people think better? 

    The way humans manage stress is through genuine connection, acknowledgment, understanding, appreciation, and shared meaning. Listening conversations build trust, respect, and influence. Listening well isn’t about the mechanics of listening, it’s about how to stop your own interference through less telling and more understanding.


    Course Content:

    In this course, you will gain knowledge about the following topics: 

    • Brave Spaces and the Epidemic of Silence

    • Stop the Advice Monster - Use EAR (Explore, Acknowledge and Hold Back Response)

    • Listening is Emotional not Mechanical

    • 5 Qualities that Demonstrate Real Listening (Humility, Curiosity, Empathy, Patience and Presence)

    • Unpacking Simple Ways to Build Trust and Sway Through Generous Listening 

    • Listening Assessment

    • Ways to Align and Acknowledge and Influence Powerfully

    •  8 Listening Pitfalls

    • 8 Listening Practices

    • Putting it into Practice with The Great 8 Questions

    • Your Leadership Practice – Take the 7 Day Challenge

    This course is one of a five-part series on building resilient leadership:

    1. The Transforming Qualities of a Resilient Leader
    2. Energize your Team Thought Uncertainty
    3. Who’s Listening?
    4. Manage your Mindset and Emotional Well-Being
    5. Balance Life, Work and Overwhelm

    Courses can be completed together in a Certificate Program, or stand-alone.


    Learning Objectives:

    Upon completing this course, you should be able to: 

    • To understand the deep value of listening conversations to build genuine connection, influence, and engagement during change

    • To provide a new and different framework for better listening experiences

    • To see what you’re missing and why it matters

    • To provide a clear path to building better relationships in every part of your life


    Who Will Benefit: 

    CPAs in leadership positions who are interested with renewing the culture, building engagement, and leading innovation and change. 

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