Researching and Resolving Issues

Overview:

Being in public practice inevitably means you will encounter issues, a structured approach to researching and resolving issues will help to save time and be effective.

Practitioners constantly encounter issues, making structured problem-solving essential for saving precious time and achieving effectiveness.

The six-step approach outlined in this course provides a robust framework that guides practitioners from issue identification to comprehensive resolution and streamlines the researching and resolving issue process. You will gain a deep understanding of how to define issues, determine their underlying causes, gather pertinent information, evaluate alternative solutions, and communicate effectively with stakeholders. Furthermore, they will develop the skills necessary to meet documentation requirements that demonstrate the use of professional judgement and professional skepticism.

The course combines theory with practical exercises and real-life case studies to instill a grasp of the problem-solving process. By the end of this course, you will be empowered with the knowledge and tools required to tackle issues head-on, bolstering your expertise and building trust with you clients.

Course Content:

In this course, you will gain knowledge about the following topics:

• CAS 200 Auditor’s objectives
• CAS 230 Documentation
• CSRE 2400 Practitioner’s objectives
• CSRE 2400 Documentation

Learning Objectives:

Upon completing this course, you should be able to:

• Develop a structured six-step approach to resolving and researching issues
• Appreciate the importance of defining an issue 
• Formulate key questions to ask in problem-solving
• Recognize various sources of information to collect for issue resolution
• Develop an approach to identify alternative solutions
• Appreciate how to analyze solutions to arrive at conclusions
• Establish a process to communicate with clients
• Create an outline to meet documentation requirements

Who Will Benefit: 

 Practitioners at all levels would benefit from this course.