Having Difficult Conversations and Managing Conflict

Overview:

Difficult conversations and managing conflict are crucial components of healthy relationships and effective communication. They provide opportunities to address and resolve issues and prevent larger problems from developing. As a leader, knowing the most effective way to manage conflict and have those difficult conversations is a key skill and can have a positive impact on business outcomes. 

This course focuses on recognizing when a difficult conversation is necessary and equipping leaders with tools and strategies to have a successful conversation. It will also provide approaches to conflict resolution resulting in strong and sustainable outcomes. By understanding the key elements of managing difficult conversations, leaders will be better equipped to handle challenging situations and maintain positive working relationships.

Learning Objectives:

Upon completing this course, you should be able to:

• Understand and recognize when a difficult conversation is necessary
• Understand best practices, tools, and strategies for having a difficult conversation
• Use effective behaviors that support the delivery of a successful difficult conversation
• Recognize and understand how to address common difficult conversations in the workplace
• Identify appropriate conflict resolution strategies
• Understand how conflict can be productive and can create a more enriched work environment

Who Will Benefit:

This Having a Difficult Conversation and Managing Conflict course is perfect for professionals and senior managers at both private and public companies.