Emotional Intelligence: Make Deeper Connections

Overview:

Emotions are like the news. Keeping up with local and world news is key to being an informed and engaged citizen. However, news media outlets are everywhere and the information is not always accurate. We must learn to receive the news with discernment, read between the lines, accept truths even when they are hard to hear, and stay informed without becoming overwhelmed. Discover how emotions are neither good nor bad, they’re news: vital news influencing how we interpret the world.

In this age of artificial intelligence, it’s becoming more important for technical professionals to be able to connect quickly with others – whether clients or colleagues. The World Economic Forum predicts emotional intelligence will be in the top 10 in-demand skills in 2022. Harvard Business Review ranks it as #1.

If your job involves giving information, changing minds, swaying behaviors, handling setbacks, or developing trust with others, your emotional intelligence (EI) will make or break your success. Learn how to see yourself and others with greater clarity, build faster rapport, stretch your comfort zone, and become an even more effective you.

Course Content:

 The module topics for the course are as follows:

·         First day of class

·         Emotions are essential

·         The courage to feel

·         Getting into the zones

·         In someone else’s shoes

·         Own your stuff

·         Playing well with others

·         Last day of class

Learning Objectives:

 Upon completing this course, you should be able to:

·         Cultivate stronger relationships with clients, colleagues, and strategic partners

·         Make valuable use of the information conveyed through emotions

·         Deal with emotions – yours and others – more skillfully and effectively

·         Elevate your confidence and finesse with diverse situations and people

·         Develop trust and rapport with greater intentionality and effectiveness

·         Make “difficult conversations” less difficult and more productive

·         Reduce emotional stress in the workplace

Who Will Benefit: 

 This course is for the working professional looking to improve their emotional intelligence. Whether you’ve taken an emotional intelligence course several times or never, this course will provide a fresh take that will freshen up your professional toolkit.