Effective Management Skills

Overview:

The all-important 21st century question becomes - How much untapped potential, energy, commitment and creativity currently exists within the human asset in your organization, team or department? What would it mean to your organization if you could learn to unleash just 10% more of the latent human potential? This course is precisely about the principles and practices of optimizing the human asset.  

Course Content:

In this course, you will gain knowledge about the following topics:

• The vital differences between leadership and management and why they are both important
• Why leadership is vital to developing strong and sustainable levels of employee engagement
• The critical difference between influence and persuasion
• The seven essential roles of the 21st century manager
• What engagement really means and how to measure engagement
• Factors that motivate and build engagement; and factors that de-motivate and erode engagement
• The essential difference between accountability and responsibility
• The complete 7 step delegation process
• A practical tool to determine what performance feedback is appropriate to give each employee
• How to deliver positive feedback in a manner that makes it meaningful
• How to plan and prepare for delivering difficult Re-directive feedback
• The four steps and four stages of Re-directive feedback 

Learning Objectives:

You will deepen your understanding of motivation, engagement, communication, delegation in this interactive (NO role plays), fast paced and thought-provoking course. You will learn proven, powerful and practical strategies and techniques on how to obtain buy-in and overcome resistance to change that will last a life-time and can applied the next day.  

Who Will Benefit: 

For all managers, supervisors, team leaders or anyone who is responsible for achieving results through people. Leaders who want a solid grounding in the fundamentals of managing and bringing out the best in people.