Terms & Conditions
Course Withdrawals
A full withdrawal or refund, minus an administration fee of $100, will be granted if the withdrawal request is received more than 30 days before the start date of an executive program.
If a withdrawal or refund request is received 15-30 days before the program start date, an administration and/or material fee of $1000 will apply for live virtual offerings and an administration and/or material fee of $1500 will apply for in-person offerings.
Refunds will not be granted if the written withdrawal/transfer request is received 15 days or less before the program start date.
*Some exceptions may apply and will be reviewed individually.
Please note that if the original payment was received greater than 180 days prior to the refund request, a refund to a credit card is not possible. A store credit will be issued for the total refunded amount.
Transfers
A transfer is permitted, minus an administration fee of $100, if the withdrawal request is received more than 30 days before the start date of the executive program.
If a transfer request is received 15-30 days before the program start date, an administration and/or material fee of $1000 will apply for live virtual offerings and an administration and/or material fee of $1500 will apply for in-person offerings.
A transfer request will not be granted if the written withdrawal/transfer request is received 15 days or less before the program start date.
Please note that if payment was received greater than 180 days prior to the refund request, a refund to a credit card is not possible. A store credit will be issued for the total refunded amount.
Participant Substitutions
Participant substitutions will only be accepted up to 30 days prior to the executive program start date. No substitutions will be accepted within 30 days of the first date of the Executive Program. Additional fees may apply. To request a substitution, please email pdregistration@cpaalberta.ca and include the course information, name of the original registrant with CPA Alberta ID and the name and CPA Alberta ID number of the replacement participant.
Participant No Shows
Attendance will be taken during the executive program. If you do not attend, you will be listed as absent, and you will not receive a certificate of completion.
Extenuating circumstances
Exceptions to withdrawal, transfer, or no-show policies may be considered under extenuating circumstances. These are situations that are unforeseeable, unavoidable, and beyond the control of the registrant. All requests for exceptions must be submitted in writing to pdregistration@cpaalberta.ca and will be reviewed on a case-by-case basis.
Attendance Policy
To receive CPD credit for in-person courses, your name must be on the registration list, and you must be present when attendance is recorded by the instructor, otherwise, there is no way of verifying whether you have attended a course or received the product. If your name is not on the registration list, you will not be permitted entry into the course.
Failure to attend an in-person course on the scheduled date, without prior notice, will be treated as a forfeiture of registration and will result in the loss of eligibility for a refund or transfer.
Completion and Certificate of Completion
Upon completion of all learning activities, a certificate of completion will be available to download through the Learning Management System. For in-person courses, conferences and executive programs there will be a delay in accessing the certificate of completion, as CPA Alberta verifies attendance.
