Building and Fostering Trust

Note: The Live Virtual course is presented in collaboration with CPA Western Provinces. The content is applicable to all participants. If you have questions regarding this course, please contact pdregistration@cpaalberta.ca.

Overview:

Trust is at the heart of every relationship, and it’s especially critical in the workplace. And although it is the cornerstone of any successful team, it is a challenge for many to develop and maintain. The primary factor affecting employee turnover is whether or not a trusting relationship was developed between the manager and the employee.

Course Content:

In this course you will gain knowledge about the following topics: 

• Establish ground rules to set consistent and reliable expectations for team performance which contributes to increasing trust and reducing suspicion and blame 
• Learn to communicate clearly and deliberately to remove ambiguity that can create competition, uncertainty and mistrust in your team 
• Challenge your proximity bias (people produce better work when others can see and hear them doing their jobs) and give people the autonomy to do the work that works for them 
• Create opportunities for team members to connect with others that have different viewpoints and perspectives and encourage constructive collaboration 
• Learn the three levels of trust and how they contribute to organizational effectiveness. 
• Beyond the walls of the business, improving your employees' lives as well as their skills

Who Will Benefit: 

This course will benefit leaders, managers, and team members who want to strengthen workplace relationships by building trust through clear communication, consistent expectations, reduced bias, and meaningful collaboration.