Advanced Resilient Leadership Certificate - From Toxic to Terrific

Overview:

Every team has a culture — the real question is whether it energizes people or wears them down. When negativity, defensiveness, gossip, or disengagement take hold, performance suffers and trust erodes. Left unaddressed, harmful norms become “just the way things are.” This course provides leaders with a practical roadmap to move from apathy, tension, and silence to ownership, trust, and positive momentum.

You will explore what drives toxic behaviors, why they persist, and how to interrupt them quickly and constructively. Through honest reflection and concrete tools, you’ll learn how to respond to defensiveness, bullying, micromanagement, emotional blowups, and other energy-draining patterns without escalating conflict or losing credibility.

This course equips you to see culture clearly, address harm directly, and replace unhealthy habits with practices that build connection, accountability, and psychological safety. You’ll examine the difference between bystanding and upstanding, learn how to hold boundaries with compassion, and develop the courage to lead with strength and self-respect. Walk away with a dozen immediately usable actions to transform everyday interactions into culture-shaping moments — along with a practical 7-day challenge to help you sustain the shift.

Terrific cultures don’t happen by accident. They are built through consistent, courageous choices — one conversation at a time.

This course is a part of the 4 part series for the Advanced Resilient Leadership Certificate

Course Content:

In this course, you will gain knowledge about the following topics:

• Understanding Culture
• Impact of Culture: The Rewards and Challenges
• What Toxic vs. Terrific Looks Like
• Signs, Costs, And the Psychology Behind Harmful Norms
• Team Reality Check - Quick assessment
• 7 Toxic Traits & Turnarounds
• Practical Strategies (for dealing with defensiveness, bullying, gossip, arrogance, micromanaging and others)
• How to Respond to Harm and Lead with Strength, Clarity and Self-Respect
• Courageous Actions for Culture Shift - Upstanding vs. Bystanding
• How to Manage Emotional Hijacks
• How to Hold Boundaries with Compassion
• Sustaining the Change -Team chartering
• A Dozen Use Today Actions
• 7 Day Challenge – One Thing You Can do for the Next 7 Days
  

Learning Objectives:

Upon completing this course, you should be able to:

• Create conditions that strengthen trust, belonging, and optimism across the team
• Interrupt toxic behaviors and replace them with healthy norms and accountability
• Use everyday moments to reinforce positive culture and resilience
  
• Clarify shared expectations and commitments that maintain momentum
  

Who Will Benefit: 

Leaders and emerging leaders in Industry, Public Practice, Government, and Non-profit sectors — especially those who have completed elements of the Resilient Leadership Certificate Program and are ready to take their team culture to the next level.